Frequently Asked Questions
General
What does PDS Optical do?
PDS Optical is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides high-quality prescription eyewear and optical services across the United States. With over 50 years of experience, we specialize in staffing licensed opticians at VA hospitals, manufacturing prescription lenses in-house, and managing large-scale optical programs for government and business clients. We serve Veterans, government agencies, private industry, and the general public through our family of optical brands.
Is PDS Optical Veteran Owned?
Yes. Proudly. PDS Optical is a Service-Disabled Veteran-Owned Small Business (SDVOSB), recognized by the U.S. government. Our roots are grounded in a mission to serve those who served, and our leadership and culture reflect a deep commitment to Veterans, military families, and public service.
How long has PDS Optical been in business?
PDS Optical has been in operation for over five decades. With 50+ years of experience in the optical industry, we’ve built a reputation for reliability, innovation, and Veteran-focused care across the United States.
Where is PDS Optical located?
PDS Optical is headquartered in Louisville, Kentucky, with an additional full-service optical lab in Fort Lauderdale, Florida. These locations allow us to serve clients across the country efficiently, whether through on-site services or centralized lab production and shipping.
Returns
Do i have to pay for the return costs?
We offer different return policies depending on the country of delivery. Possible return costs will be deducted from the refund.
Can I exchange an item?
No, unfortunately, this is not possible.
If you are sure you want to receive a new item, it is best to order a new item right away.
If you are sure you want to receive a new item, it is best to order a new item right away.
Have you received my returned order?
Once we have received your return, we will arrange a refund within 14 working days after receipt of your return. The return costs will be deducted from the total refund. If you haven’t received any information after 14 working days after receipt in our warehouse please contact our customer care team.
When will I receive my refund?
You will receive your refund within 14 working days after we have received your return. We will refund your money using the same payment method you originally paid the order with.
Payments
Which payment methods are available?
We offer all payment options.
My payment has failed. What to do?
If your payment failed after you went through the payment procedure, you’ll get a notification. There are a few things you can try: deleting your cookies and cache data, using a different browser, or trying to use a different payment method. Still no luck? Please contact our customer care team.